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Current Update 

There are currently no COVID-19 travel restrictions in place for re-entry into the UK. This includes the removal of testing for arrivals into the UK for non-vaccinated travellers and the need to complete a passenger locator form.

Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. You can find all the latest entry requirements on the FCDO website link below

To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latest Coronavirus information onto one easy-to-use page.

This information includes the current entry requirements for the country you’re travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know about COVID testing packages, and proving your vaccine status for travel.

For FCDO advice for the country you’re travelling to

Click Here



In plenty of time before your holiday, please check the entry requirements for the country you’re travelling to and get tested and fill out a pre-departure form as required. Please note that this may be required even if you have been vaccinated.
The FCDO link above will let you know whether you need to fill out a pre-departure form and/or get tested before you travel or on arrival in your destination – the requirements on timings and the types of test accepted vary from country to country.

It’s your responsibility to make sure you meet any entry requirements, including arranging and paying for tests where you’re required to do so. Hays Travel have partnered with Collinson Group to help you with the testing process.   
You’ll find all the latest country-specific information on testing and entry requirements on the Foreign, Commonwealth, and Development Office website.



At Home Testing

Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. All tests can be booked with Collinson Group via this link: 

Collinson Group Covid-19 testing



There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers



The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers



You’re fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. 
If you live in England and have been fully vaccinated, you’ll be able to demonstrate your COVID-19 vaccination status through the NHS app.
If you don’t have a Smartphone, you can call the NHS Helpline on 119 and ask for a letter to be posted to you – you must do this at least five working days after your second vaccination. Make sure you allow seven days for the letter to be received.
If you live in Wales and have been fully vaccinated, visit the Welsh Government’s website to find out how to get your NHS COVID Pass.
If you live in Scotland and have been fully vaccinated, visit the NHS inform website to find out how to get proof of your vaccination status.
If you live in Northern Ireland and have been fully vaccinated, visit the NI Direct website to find out how to get proof of your vaccination status.

Please contact your local branch, or the person who made your booking.

Click here for your branch contact details

We will contact you within four weeks of your departure date to discuss the options*. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund.  If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline.

The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks.  For holidays due after that, we await further advice from the FCO.  If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply.

The latest FCO travel advice can be found here:

*Please note that this varies depending on the tour operator.

If you don’t want to re-book, we will work on your behalf to get your refund as quickly as possible.  Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed.  We are negotiating with them to try to speed things up for you. 

We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks.

If we have asked you to submit bank details for a refund, click here

If you are unable to travel because of the Coronavirus you are entitled to a refund.  We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible.

We are working hard to administer all refund requests from our suppliers. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds.

We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks.

If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday.

We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times.

Don’t worry, if you are entitled to a refund your money is safe.

If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply.

Yes, we can often just change your whole holiday to the same date next year or an alternative date if required.  And as the biggest independent UK travel agent we have access to thousands of holidays.   On certain new bookings you can get our Peace of Mind Guarantee – you can amend your booking free of charge, up to 14 days before your departure date.

Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. If the government advises against travel at the time you’re due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund.

And finally ………

Thank you once again for booking with Hays Travel. If you need any further assistance please contact your local branch, or the person who made your booking.