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We are delighted to provide our customers with Superior Rated* Travel Insurance, in partnership with Rush Insurance Services Limited, who are a longstanding partner of ours and whose products are provided and underwritten by one of the world’s leading Insurer’s, Allianz Worldwide Partners.

Travel again with confidence

When planning your well-earned holiday, you may also be looking for a travel insurance policy that gives you that little extra reassurance.

Our policies have been tailored to provide you with a choice of cover levels, as well as Covid Cover being included in all policies as standard.

You can choose from two levels of cover and select either Single Trip insurance for one off trips, or Annual Multi-Trip insurance which will protect all your travel arrangements made for the year ahead, with no restriction on the number of trips you have planned.

No matter which you choose, all our policies can give you complete peace of mind – with high levels of cover, designed to meet your needs for such things as, cancellation, emergency medical expenses and loss of personal possessions.

You can tailor your policy to suit your travel arrangements and add any extra cover you might need. We provide options for Cruise holidays and Golf Trips (included as standard within our Sports Cover Option). We also provide cover for Winter Sports activities such as, Skiing and Snowboarding (upon payment of an additional premium).

Our travel insurance policies have been designed to protect you from the moment you book your trip with us, all the way through to your arrival home!

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Covid cover highlights

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Cover if you are denied boarding

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Cover for cancellation due to a positive covid result (witnessed evidence required)

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Cover if you fall ill and need emergency treatment

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Superior Rated Covid Cover

Why is travel insurance important?

When it comes to planning your trip, travel insurance is important from moment you book, as it is our cancellation cover that immediately protects you. Although we can never foresee things going wrong, unfortunately, sometimes they do. We offer an extensive range of policies and in these uncertain times, our travel insurance gives you peace of mind from the moment you book your travel arrangements to arriving home.

Covid-19 cover

Key Features of Hays Travel Insurance:

  • Superior Rated* Covid-19 Cover
  • Cancellation and Curtailment (up to £5,000 per person) - Covid Cover included
  • Medical Expenses and Repatriation (up to £10 Million per person) - Covid Cover included
  • 24/7 Emergency Medical Assistance
  • Personal possessions (up to £1,500 per person)
  • Cruise Cover and Sports Cover Options Available
  • Under 19’s Go FREE on Family Policies (Up to 21 Years if they are in Full Time Education and still live at home)
*Terms and conditions Apply. Please see our Policy Wording for full details.

What is included with our Superior Rated* Covid-19 Cover?

We have worked closely with Rush Insurance and Allianz Worldwide Partners to ensure all our travel insurance policies include Covid-19 cover. When you choose one of our policies, you are covered if you need to self-isolate up to 14 days before you travel, or if you become ill with Covid-19 before you travel or even whilst you are away. You can book with confidence, knowing you are protected against the unexpected.

Please see below for full details:

Please Remember - There is no cover on any of our policies if you travel against government or other regulatory authority (i.e., FCDO) or medical advice

Cover Type
You will be covered in the event that...
All Policies (Single Trip and Annual Multi-Trip)

Before You Leave

Cancellation Cover

You test positive for Covid-19 and are unable to travel.

You or a travelling companion is terminated or laid off by a current employer after your trip booking date.

You have to quarantine at home due to Covid-19 by order or other requirement of a government or public authority.

You or a family member were hospitalised or died due to Covid-19.


Before You Leave

Denial of Boarding

You were refused boarding by your transport provider on the outward journey of your trip due having, or being suspected of having Covid-19.


Once you have left home

Emergency Medical Assistance Cover

You fall ill with Covid-19 (or other Pandemic illness) abroad and need medical treatment abroad.

You fall ill with Covid-19 (or other Pandemic illness) abroad and need to be repatriated to the UK.


Once you have left home

Curtailment Cover

You and a travelling companion were hospitalised or died due to Covid-19, for the portion of travel and accommodation expenses which are not used.

Additional travelling expenses for returning home earlier than planned.


Once you have left home

Denial of Boarding Cover

You were refused boarding by your transport provider on the return journey of your trip due having, or being suspected of having Covid-19

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Health Insurance Information for Travelling to Countries in the EU

As the UK has left the European Union (EU), European Health Insurance Cards (EHICs) are being phased out to be replaced by free Global Health Insurance Cards (GHICs). These will provide the same entitlement as the EHICs within the EU, giving UK citizens the right to access state-provided healthcare during a temporary stay in the EU.

If you already have an EHIC, you can continue to use it in the EU until the card expires at which point you can get a new GHIC card.

If you do not have an EHIC, you can apply for a new GHIC here:

Click here to apply

For more information about cover, click here to view the Policy Wording or contact your local Hays Travel branch and they will be able to answer any questions you may have.

Use our helpful branch locator to find out where your nearest Hays Travel branch is.

**Policy Information correct as of 27/02/2023

*Superior Rated Covid Cover – Which? Tables October 2021